Who We Are

UPDATED: 20 October 2024

At Yüz Yüze Tur Turizm Kuyumculuk Tekstil Tic. ve San. Ltd.Şti, our mission is to provide superior holidays for our guests. This mission applies to all our activities including the products and experiences we offer on board our partner ships, at their destinations and ports of call, and online through websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs," and other online or mobile offerings (which we collectively call the "Services"). Our Services are owned and/or operated (together with its subsidiaries and partners) by our brands Face to Face Travel.

This Privacy Policy describes what data we collect online and offline and how we use, share, and secure that data. It also describes your choices regarding use, access, correction, and deletion of your personal data. Personal data is information, or a combination of different types of information, that could allow you to be identified.

We encourage you to review our Privacy Policy and click on the available links if you want additional information on a particular topic.

By providing us with your personal information or otherwise using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and our Terms of Service.

Data We Collect

When you cruise with us, register to cruise with us, set up an account through one of our websites, request information about our Company, communicate with us, visit our websites, apply for employment with us, sign up for our promotions, contests, sweepstakes, or webinars or access our Services through various other methods, we collect data about you and those interactions.

Data we collect directly from you or other sources

We may collect the following categories of data either directly from you or from our business partners or third parties and in accordance with applicable law:

• Personal details (e.g., name, salutation, title, date of birth, place of birth, gender, photographs, images, and military service)
• Contact details (e.g., email address, telephone number, mobile number, address, and emergency contact information)
• Health details (e.g., past medical history, temperature readings, test results, and vaccination history)
• Travel/holiday preference details (e.g., flight number, hotel booking, cabin number, special occasion dates, special accommodations, loyalty programme information, dietary preferences, travel companions, and family members)
• Your location and activities
• Details regarding your previous travels, locations you have visited, and contacts
• Government-issued documents (e.g., passports, alien resident cards, visas, residency permits, social security numbers, national and state identification numbers, driver’s licenses, and redress numbers)
• Details regarding your use of websites and applications (e.g., usernames, passwords, security answers, geolocation information, details regarding your interaction with websites, applications, and emails, such as whether you opened an email, which may permit us to recognise you across multiple devices, or to know if you watched the health and safety video or viewed certain content on our websites and applications)
• Financial details (e.g., credit card information, transactional history and purchases, amount paid for Services, bank information, income, and business information)
• Information available via public records and publicly available content on social media platforms
• Details regarding your interactions with our team members and call centres, including email communications and recordings of your calls
• Employment application details (e.g., name, employment history, telephone number, address, email address, education history, reference details, military service, and immigration status)

Data collected when you create an account with us, purchase our products, or use our Services may include data about yourself, those travelling with you, and your emergency contacts. By providing us with the personal data of any third party, you confirm that you have the authority to do so on their behalf and have provided them with the information set forth in this Privacy Policy.

Information Security

We implement physical, technical, and organisational security measures designed to safeguard the personal data we process. These measures are aimed at providing ongoing integrity and confidentiality of your personal data. We evaluate and update these measures on a regular basis.

The Company takes reasonable precautions to attempt to ensure the safety and security of our customers' online transactions. Billing information is encrypted and transmitted through strong encryption technology.

Where required by local privacy laws, you (or your authorised agent) may have the right to:

• Confirm whether we process your personal data and request access to your personal data.
• Request a list of third parties to which we have disclosed your personal data. In response, we may provide a list of specific third parties or categories of third parties to whom we have disclosed any personal data, depending on applicable law.
• Request a copy of, port, or transfer your personal data (in some situations, in a specific type of format, such as a structured and commonly used technological format). You may also have the right to request a representative summary of your data.
• Correct or update your personal data.
• Delete your personal data.
• Restrict the processing of your personal data.
• Object to our processing of your personal data.
• Appeal a decision relating to your rights request.

If you would like to exercise these rights or appeal a previous decision relating to a rights request, please click here  or email us here at the email address listed in the “How to Contact Us” section.

We may process your personal data in ways that constitute "sales" or "targeted advertising", as defined by applicable privacy laws. (However, we do not profile you in furtherance of decisions that produce legal or similarly significant effects concerning consumers.) You may have the right to request that we not process your personal data for such purposes. Where required by applicable law, we also respond to opt-out requests submitted via the Global Privacy Control.

Third Parties We Don’t Own or Control

Our websites, applications, and social media sites include links to other websites or applications whose privacy practices may differ from our practices. If you submit personal data to any of those other websites or applications, your information is governed by their privacy policies. We are not responsible for the privacy practices or the content of any websites or applications to which our websites, applications, and social media sites provide links. We encourage you to carefully read the privacy policy of any website or application you visit.

Social Media Features

Our websites include social media features, such as the Facebook "Like" button, and widgets, such as the "Share" button, or interactive mini-programmes (the "Features"). Features are either hosted by a third party or hosted directly on our websites. Your interactions with these Features are governed by the privacy policy of the company providing it. These Features may collect your Internet protocol address or which page you are visiting on our websites and may set cookies to enable the Feature to function properly, as further described by those companies' privacy policies.