This page explains our Cancellation Policy.

Any person who books or places a booking offer for a tour on the Face to Face Travel site (“You”) and any guide who offers tours on the Face to Face Travel site (“Guides”) can cancel bookings and accept cancellations, refunds and/or reimbursements pursuant to the following terms and conditions. How to Cancel a Booking All cancellations must be initiated by contacting Face to Face Travel Support via:

- Selecting the “Request to Cancel” button on your Booking Confirmation Page

- Emailing info@facetofacetravel.com.tr

- Sending a Message to Support through your Reservation Telephone: 00905423825313

Standard Policy Cancel up to 3 days before the start date of the tour and get a full refund, including all fees.

Timing is calculated in accordance with the time zone of the tour. Any Reason (Flexible) Policy Option If You picked the “Any Reason” (Flexible) Policy option during checkout, You will be refunded the full amount You paid Face to Face Travel for the cancelled tour, less any service fee, provided You initiate the cancellation ahead of the tour start time. You will not be eligible for any refund if You initiate the cancellation on or after the tour start time. Timing is calculated in accordance with the time zone of the tour. If You do not cancel the tour based on the “Any Reason” (Flexible) Policy, we will issue You a credit equal to the amount You paid for such Policy.

This credit: (a) is issued after the tour date, (b) is valid for any tour published on our site, (c) cannot be redeemed for cash, (d) may not be used to purchase gift cards, (e) it is not for resale, and (f) expires after 2 years. Unforeseeable Events You may receive a full refund, including all fees, if You are prevented from taking the tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of Face to Face Travel. The following is a list of examples of what we consider as Unforeseeable Events: (a) Impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster; (b) A ship that is unable to dock and prevents You from taking a tour identified and marked as a shore excursion tour type on the site; (c) A flight cancellation if there are no other means to travel to the destination; and (d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made. The following do not constitute Unforeseeable Events: (a) Illness or injury of a tour participant; (b) Poor weather; (c) Change of plans; (d) Oversleeping. We may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision. You may check with Customer Support that the event is an Unforeseeable Event and that You can provide the required documentation before You cancel any booking. Amendments. Face to Face Travel may modify and amend this Cancellation Policy from time to time in its sole discretion. Face to Face Travel will provide notice to You by posting such changes on the site. Please contact us if You have any questions about our Cancellation Policy.